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Lilliette is also a certified Yoga Teacher and Group Fitness Instructor and has completed an MBA, a BA and is a Certified Change Management and Six Sigma Green Belt Professional. Prior to McKesson, she had a variety of leadership roles in sales, operations and sales planning at Dynacare and LifeLabs. While there, Lilliette improved CSAT, redesigned customer onboarding and oversaw a major implementation which enhanced capabilities around Voice of Customer. Previously, she was Senior Director, Customer Service & Inside Sales, at McKesson Canada, a Fortune 500 global healthcare leader. Before joining Staples Professional, she was the Vice President, Business Management & Development, at Ontario Pharmacists Association. Lilliette has spent over 15 years leading in a variety of industries including pharmaceutical, healthcare, retail and manufacturing with experience in both B2B and B2C. She is also responsible for all continuous improvement efforts and customer experience & feedback management in the Staples Professional business.
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Lilliette is responsible for the Sales Operation and Customer Service organizations, which includes end-to end accountabilities for: customer service, salesforce enablement, SFDC administration & training (), ISO certification & sustainability, PMO, customer implementation & maintenance. Lilliette Davidson - Senior Director, Sales Operations & Customer Service
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